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1. Overview
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
Unused
In the same condition as received
With all original packaging, dust bags, tags, protective films, and accessories
Items showing signs of wear, scratches, stains, odors, or damage not caused by us will not be accepted.
2. Non‑returnable Items
For quality control and authenticity protection, the following items cannot be returned:
2.1 Bags
Items with removed tags
Items with scratches, stains, or deformation
Items missing dust bags or accessories
2.2 Watches
Because watches are high‑value and precision items, the following cannot be returned:
Watches with removed protective films
Watches with visible wear or scratches
Watches with adjusted straps/links
Watches missing authentication cards, boxes, or accessories
Watches that have been opened, resized, or serviced by a third party
2.3 General non‑returnable items
Final sale items
Customized or personalized products
Gift cards
Items without original packaging
Items returned after 30 days
3. Return Requirements
To complete your return, you must provide:
Order number
Proof of purchase
Photos of the item (if requested)
Please do not send your item back without contacting us first.
4. Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
Your refund will be issued to your original payment method
Processing time varies by bank (usually 3–10 business days)
If rejected, we will explain the reason.
5. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your credit card company
Contact your bank
If you still have not received it, contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged upon arrival.
For exchanges, email us at [email protected] with:
Order number
Photos of the defect
Description of the issue
7. Gifts
If the item was marked as a gift and shipped directly to you:
You may receive store credit for the value of the return
Once the return is approved, a gift credit will be issued
If the item was not marked as a gift, the refund will be sent to the original purchaser.
8. Shipping Returns
To return your product, contact us first at [email protected]. We will provide the correct return address and instructions.
Customers are responsible for return shipping costs
Shipping fees are non‑refundable
If a refund is issued, return shipping may be deducted
For high‑value items such as watches, we recommend using a trackable shipping service.
9. Need Help?
For any questions regarding returns or refunds, contact us at: [email protected]